Terms and Conditions

100% NO BREAKAGE GUARANTEE YOUR SIGN WILL ARRIVE TO YOU IN EXCELLENT CONDITION WE HAVE LESS THAN A 1% BREAKAGE RATELARGEST SELECTION ANYWHERE ON THE INTERNET

OPEN AND CHECK THE PACKAGE IMMEDIATELY AT THE POST OFFICE OR AT THE COURIER TO FIX THE DAMAGE THAT WAS CAUSED DUE TO COURIER SERVICES. IMMEDIATELY DRAW UP AN ACT OF DAMAGE TO THE PARCELS.

NOTIFY US IMMEDIATELY OF ANY PROBLEMS SO WE CAN TAKE CARE OF THEM AS QUICKLY AS POSSIBLE.

ALL CLAIMS FOR BREAKAGE MUST BE MADE WITHIN 48 HOURS OF DELIVERY.

IF A SHIPMENT IS REFUSED THE CUSTOMER IS RESPONSIBLE FOR PAYMENT OF FREIGHT.

AFTER RECEIVING THE PACKAGE AND MAKING SURE THAT IT WAS NOT DAMAGED DURING TRANSPORTATION WITHIN 48 HOURS, YOU SHOULD CHECK IF THE NEON SIGN WORKS.

Our Ordering Process is very detailed and we put a lot of effort into making sure you get the exact sign that you want. If the sign you receive does not exactly meet your expectations, please notify us at help@neonmafia.com within 48 hours of receipt and we will do our best to assist you.

These signs are very fragile and delicate, wand while we put a lot of extra effort into Packaging, it might happen that the sign arrives broken. In the event you are the unlucky recipient of a broken sign, please immediately contact us at help@neonmafia.com to report this to our Customer service team. We need to know about any broken signs within 48 hours of receipt, so it is very important that you inspect your product and contact us immediately.

WARRANTY POLICY
No refunds/no exchanges/all sales are final. NeonMafia will not accept neon signs for warranty/services, if the customer do not have a NeonMafia Warranty Card. The customer must keep the warranty card for the duration of the warranty service.

Breakage not reported within 48 hours will result in all replacement units that need to be sent, will be at the expense of the customer.

Pictures may be required in certain instances in order to determine the extent of damage and the action that will be taken by NeonMafia.

You are agreeing that should your sign need repair during the warranty period that NeonMafia will provide the required units that need to be replaced. You will be the responsible party for making the necessary repairs. Warranty does not cover damage caused by accident, misuse, abuse, neglect, improper installation, or improper maintenance. Unauthorized returns will not be accepted and will be returned to the customer.

All custom signs made in the Russia carry a 1 (one) year warranty from the date of purchase. Customer is responsible for contacting our Customer Service Department (help@neonmafia.com) providing photos of the issue and shipping the product back to our factory upon approval. The customer will bear the cost of shipping one way, back to our factory for repairs. The warranty is based on the return of the product for evaluation with a warranty card. A product without a warranty card will void the original warranty. In that case, all shipping fees and any repair charges will be the responsibility of the customer. Unauthorized returns will not be accepted and will be returned to the customer.

Neon signs/LED signs/ Programmable signs. Made in Russia
Warranty Policy upon initial arrival of product: All orders are guaranteed to arrive without breakage. Please inspect the sign upon delivery in front of the delivery person. You must get the drivers signature if there is any visible damage to your sign upon delivery. If you took your neon sign from your post office, you must open it there and make sure that it was not damaged during the shipment. If it is damaged, then compile an act of damage to the parcel during transportation. If upon delivery (and following the instructions for testing) the product does not light, please contact our Customer Service Department (help@neonmafia.com) within 48 hours. Pictures may be required in order to determine the extent of damage and the action that will be taken by NeonMafia. If it is confirmed that a non-working neon sign has come to you and it cannot be fixed without technical intervention, you must send the neon sign back to us so that we can fix it. In this case, NeonMafia pays for shipping.

Postal organizations Address Correction Fees
In the event UPS/EMS/CDEK/DHL and more postal organizations is charging us additional fees on address correction, we will rebill your order/invoice/credit card.

About Customs, Duties & Taxes
When ordering from NeonMafia, you’re responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the Russian Federation may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can’t predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Warranties, Disclaimers, and Limitations of Liability

neonmafia.com AND ALL SITE CONTENT IS MADE AVAILABLE TO YOU ON AN «AS IS» BASIS. NeonMafia MAKES NO WARRANTIES, REPRESENTATIONS, OR CONDITIONS OF ANY KIND, EXPRESS, STATUTORY OR IMPLIED AS TO (1) THE OPERATION AND FUNCTIONALITY OF neonmafia.com, (2) THE ACCURACY, INTEGRITY, COMPLETENESS, QUALITY, LEGALITY, USEFULNESS, SAFETY, AND IP RIGHTS OF ANY OF neonmafia.com CONTENT, AND (3) THE PRODUCTS AND SERVICES ASSOCIATED WITH neonmafia.com OR SITE CONTENT. NeonMafia FURTHER DISCLAIMS ALL WARRANTIES, EXPRESS, STATUTORY, OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, DURABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, THAT YOU OBTAIN FROM NeonMafia OR neonmafia.com SHALL CREATE ANY WARRANTY, REPRESENTATION, OR CONDITION NOT EXPRESSLY STATED HEREIN.

NeonMafia DISCLAIMS ALL LIABILITY FOR ANY (A) INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, RELIANCE, OR CONSEQUENTIAL DAMAGES, (B) LOSS OF PROFITS, (C) BUSINESS INTERRUPTION, (D) LOSS OF OR DAMAGE TO REPUTATION OF NeonMafia OR ANY THIRD PARTY, OR (E) LOSS OF INFORMATION OR DATA.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, THE LIMITATION OR EXCLUSION OF IMPLIED WARRANTIES, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IF YOU RESIDE IN SUCH A JURISDICTION, THE ABOVE LIMITATIONS SHALL APPLY TO YOU TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW.